Motor Insurance Claims

We know that an accident can happen at any time, that's why we will do all we can to make sure that the claims process is as hassle free as possible, you have an understanding of what happens throughout and you get the maximum benefit from your insurance cover with us.

If your vehicle has been involved in an incident, please notify us immediately.

Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.

If you need to make a new claim, please ensure you have the following:

• Your name and address
• Vehicle Registration Number
• Details of any third parties involved
• Details of the incident that has led to the claim including date and circumstances
• An indication of the value of the claim, such as purchase price, estimated replacement cost, or the extent of damage or injury
• Your contact number

Find out more  about how to spot a car insurance scam before you report a complaint.

Challenges in the Vehicle Repair Industry

The Vehicle Repair Industry continues to experience delays in acquiring parts and paint which has a knock-on effect to availability of courtesy cars within our Approved Repairer Network. All motor insurers are experiencing similar issues and NFU Mutual have been equally affected.

Although repairers continue to pre-order parts before the arrival of a vehicle on-site, customers may experience a delay before their vehicle is booked in for repair. In certain areas of the country, or for some vehicle makes and models, priority may need to be given to severely damaged and/or undriveable vehicles.

Our Approved Repairer Network will keep you updated on the progress of your repair even where resources are stretched. We are working alongside our Network to ensure that customer impact is kept to a minimum wherever possible and we thank you for any patience which you have been asked to show.