FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

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Claims Supply Chain Competition 2024

NFU Mutual Announces 2nd Claims Supply Chain Competition for 2024

Following the success of last year’s competition, NFU Mutual are proud to announce the launch of our 2nd Claims Supply Chain Competition. This will be open to our entire claims supply chain and the focus will be on your proudest moments of 2024.

Please note - the highest scoring entries will be those that demonstrate a clear link/ benefit to NFU Mutual. Last year, there were a number of submissions that, whilst credible in their own right, focussed more on work completed with our peer group, rather than NFU Mutual.  

This year we are adding a fourth category of ‘Environmental, Social and Governance’ (ESG). The four categories to enter are therefore:

1. Claims Initiative of the Year Award

The judges will be looking for a company that has demonstrated an innovation or process improvement that has:

  • Improved the NFU Mutual customer journey and/ or
  • Allowed for greater control of NFU Mutual claims cost and/ or
  • Developed engagement of staff and business performance

2. The Outstanding Customer Service Award

The judges will be looking for a company that has gone above and beyond to deliver exceptional customer service on a particular NFU Mutual claim or claims.

3. Individual Achievement Award

The judges will be looking for an individual who has made an outstanding contribution to the success of their business.

4. The Environmental, Social and Governance Award

The judges will be looking for a company that has demonstrated excellence within the field of ESG and is considered a true market leader in their particular industry.

Rules

  • Firms can submit entries for all four categories but are limited to one entry per category.
  • Each submission can be no longer than 500 words, including any testimonials.
  • You can use pictures/ charts/ etc, which will not be included in the word count.
  • We are looking for entries to draw on examples from the time period 01/01/24 – 31/12/2024.
  • Submissions need to be sent to Rachael_Stalley2@nfumutual.co.uk by 31/01/2025.
  • Each category will have one winner and two runners up, with the results being announced in March 2025.
  • The entries will be judged by a panel with representatives from Head Office, the Region and the Agency network.
  • Two representatives from the winning firm for each category will be invited to an evening with NFU Mutual and you will also be able to reference your achievements on your website/ LinkedIn/ etc.