NFU Mutual Social Media Community Guidelines
We want our social media channels to continue to be a safe place for all users. Community guidelines set out what we do and don’t allow on our channels in order to achieve this, and they have been created to encourage conversations that reflect our values.
When commenting on our content, please follow these guidelines:
Do
- Only post information you are happy for everyone to see
- Be respectful of others, their opinions and identities
Do not
- Do not post content that is discriminatory, obscene, inflammatory, harassing, hateful, threatening, profane or personally abusive
- Do not post any personal or confidential information
- Do not post anything that could be libellous or defamatory
- Do not post repeatedly about issues that are off-topic i.e. spam
What do we mean by discriminatory content?
We won’t tolerate content that is:
- ageist
- antisemitic
- biphobic
- homophobic
- Islamophobic
- racist
- sexist
- transphobic
- xenophobic
- or hateful in any other way
Our team will decide whether content falls into any of the above categories, and if so, we may delete the content. Our decision on whether to delete it or not is final.
How we moderate
Our accounts are managed and moderated by employees at NFU Mutual. We cannot moderate what other users say on our content before they post, but we may (if we are able) delete comments or content which doesn’t comply with our community guidelines.
Our Facebook, X, Instagram and LinkedIn channels are moderated daily all year round, with reduced hours on weekends and bank holidays.
Our channels aren’t an emergency service. If you need urgent support, please call our claims helpline for free advice to help identify the most suitable, practical and reasonable way of dealing with your emergency: 0800 282 652