Our awards and industry ratings

Recognition of the first-class service and quality insurance cover that our customers have come to expect.

Discover our latest industry ratings for Home Insurance, Car Insurance and Business Insurance:

Which? Insurance Brand of the Year 2024

We’re immensely proud of this recognition of our commitment to offering high quality levels of cover, our efficient claims handling and attentive, local, personal service delivered through our local agency offices and UK-based call centres.

Which? Recommended Provider for Car Insurance

We have been named Which? Recommended Provider for Car Insurance.

To compile the list of Recommended Providers, Which? combine their latest customer satisfaction results along with an assessment of each provider's policies to select top providers in the market. Which? only recommend insurance providers that offer both a high quality product and high standard of customer service.

Which? Best Buy for Home Insurance

Both our Home Buildings and Contents Insurance have been named a Which? Best Buy in 2024 

Products that earn a Which? Best Buy come highly recommended by the experts at Which?  as they satisfy or exceed expert criteria, based on the results of independent rigorous comparative testing and analysis. NFU Mutual received higher-than-average customer satisfaction and claims satisfaction scores. 

Defaqto 5 Star Ratings

We are extremely proud of the fact that both our Home Insurance polices, plus Car Insurance have received the maximum 5 Star Rating from Defaqto.

The following sectors for which we provide specialist Business Insurance have also been awarded a Defaqto 5 Star Rating which shows the high level of quality and comprehensive cover these products offer:

If you need to insure your van or pick-up, our Light Goods Vehicle policy also comes with a Defaqto 5 Star Rating.

Where a Defaqto 5 Star Rating is displayed you can be sure that the product offers excellent cover, as Defaqto are a leading UK independent financial research company.

Find out more information about the Defaqto 5 Star Rating.