Customer testimonial from Barber’s Flooring

Barber’s Flooring has been trading in Stratford-upon-Avon since 1978, always using the same insurance provider until retirement forced them to consider other options. In their search for a new and more local provider, they found NFU Mutual Central-South Warwickshire & Pershore agency.

The change has proved a positive experience, as Simon Barber (Director) explained.

“Our warehouse in Stratford-upon-Avon consists of two adjoining buildings. A few years ago, we suffered after heavy rainfall. The water started coming between the buildings and into our showroom. Within 10 minutes, it was under two feet of water. There was significant damage which impacted our showroom and stock.

“NFU Mutual reacted very quickly to help us with the strip out process and tidy up operation, along with our staff, so we could keep the showroom open. The whole process was very smooth and painless. And we had a good relationship with the loss adjusters which also helps.”

“For us, the real value is knowing that they’re there when we need them. They look after the insurance so I can just focus on the business.”

Simon has had the same positive experience from choosing NFU Mutual for home insurance.

“We were equally impressed when we made a claim after a burglary. As they had helped make sure we were insured properly in the first place, everything was replaced quickly and without questions. We know the team well and know that they’ll look after us.

“For us, the real value is knowing that they’re there when we need them. They look after the insurance so I can just focus on the business. We will always get a second quote before renewing, but I think we’d stay with them unless there was a significant cost difference. It’s a good relationship so why would we change that unless we really had to?”