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Repair Hub

We know how important quality service is to our members. That's why we provide a lifetime guarantee on the workmanship of any repairs.

Useful information and additional products

Please see below for further information and frequently asked questions regarding your claims journey, how as a responsible business we look after our members, as well as some opportunities to purchase vehicle security products at a discounted rate from our preferred partner.

Black BMW on a country road

Motor Insurance Claims Guide

Our guide gives you the answer to some frequently asked questions, helping to make the process as hassle-free as possible.

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Vehicle Security Devices

We have a partnership with Scorpion Track, which gives our members access to discounts on their tracking and security equipment.

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Green fields with blue sky on horizon

View our Responsible Business Report

We believe we can make real positive differences for our members, our people, for farming and rural communities, and for the environment.

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Breakdown Cover

We're committed to keeping you on the road so include Mutual Assist breakdown cover from the RAC as standard. You can upgrade to include recovery to any destination in the UK, or increase your cover further with At Home Cover and overnight accommodation too.

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Let us know about your experience

All feedback helps us to make sure that our service continually improves and continues to meet our members’ needs. We hope that your claim experience will be positive and that you will find time to share that with us. Please phone, email or write to us.

If all has not gone as you had expected we actively encourage all our members to let us know – again by phone, e-mail or letter. Please let us know at the first hint that something is not right - the sooner we know, the sooner we can start to put things right. We, along with some of our service providers, like to carry out customer surveys, and we encourage you to give your views openly and honestly.

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