Involved in an accident with an NFU Mutual customer?

Report an accident with a policyholder:

0808 304 8758


We understand that if you've been involved in an accident, it can be distressing, confusing and inconvenient.

If our customer was responsible for the accident, we can take control and manage your claim, giving you peace of mind that we'll look after you as we would one of our own customers.

We can offer assistance with vehicle repairs, sourcing a replacement vehicle and, if you've been injured, advice, rehabilitation and, in most cases, compensation.

You will always receive your exact entitlement when you claim through us.

You can contact us on 0808 304 8758. We're open Monday-Friday 8am-6pm and Saturday 9am-2pm.

The benefits of claim through us:

  • We have an award-winning claims service and a dedicated team to support you.
  • Making your claim through us will not affect your No Claims discount.
  • You won't need to pay any costs for the services we provide, and there's no excess to be paid, regardless of whether your own policy has one.
  • You'll have access to our network of approved repairers. Alternatively you can use a garage of your choice and carry out the repairs and our Engineering Team will authorise repairs.
  • If your vehicle is damaged beyond economic repair, we'll ensure that your receive a full and prompt payment for the value of your vehicle.
  • We'll provide you with a complementary courtesy car or hire vehicle to ensure that you can stay mobile while your vehicle is off the road.
  • If a passenger in your vehicle is injured we can help them too. 

Frequently asked questions