Home Insurance Claims

About making a claim

When it comes to making a claim, we understand the importance of acting now and sorting out the details later.

We know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.

This page is for claims relating to:

Your property
Personal Belongings Insurance
Holiday Accommodation Insurance
Extensions to your Home Insurance policy, e.g. homeworker, caravan
Home Emergency Cover
Legal Expenses
When abroad

For Travel Insurance claims, please see Travel Insurance claims.

For claims relating to your Dog or Cat, please go to Dog and Cat Insurance Claims.

Before you make a claim

If you need to make a new claim, please ensure you have the following:

Policy number
Your name and address
Details of the incident that has led to the claim including date, circumstances and, if possible, an estimate of the cost
Your contact number

How to make a claim

Property, Personal Belonging Insurance, Holiday Accommodation Insurance, Home Insurance policy extension claims

Where to make a claim depends on where you bought your policy from, this will be either Mutual Direct or local agency office.

You'll find who your policy is held with on the front page of your policy schedule.

Mutual Direct customers

If you purchased your policy over the phone through Mutual Direct you can notify us of a new claim or provide updates to a new claim by calling:

0800 197 0963

Mon to Fri: 9am-6pm

Agency customers

If you purchased your policy through a local agency office you should contact your local agency office.

Mon-Fri: 9am-5pm

Find your local agency office

Emergency out of hours claims

In the event of an emergency in your home which:

Puts your health, or that of your household, at risk;
Creates a risk of damage to your buildings or contents; or
Creates unacceptable living conditions.

Select option 4 when calling:

0800 282 652

24 hours a day, 7 days week

Home Emergency Cover claims

If you are home insurance policyholder this is only applicable if the additional premium for Home Emergency Cover has been paid.

Please refer to your policy schedule to confirm whether cover is in force, if you are unsure if you have purchased this additional cover please contact your local Agent or Mutual Direct for further assistance.

Access to the domestic heating and plumbing helpline is included as standard for NFU Mutual Bespoke Home Insurance policyholders

This service is provided by ARAG plc.

You can use the helpline by calling:

0330 303 1468

24 hours a day, 7 days a week

Personal Legal Expenses Cover

If you are home insurance policyholder this is only applicable if you have Personal Legal Expenses as part of your cover.

If you have a legal expenses claim or you need advice, please call the DAS helpline.

DAS Legal Expenses Insurance Company Ltd provide this free service for our members.

0117 934 0573

Claims office opening hours - Mon to Fri: 9am-5pm
Helpline opening hours - 24 hours a day, 7 days a week

When abroad

If you need help with your caravan, insured with NFU Mutual, while travelling outside the United Kingdom, the Isle of Man or the Channel Islands.

Call Mutuaide at the local rate:

+33 1 45 16 64 65

24 hours a day, 7 days a week

Need to make a Travel or Dog and Cat Insurance claim?

We have developed separate claims pages the Travel and Dog and Cat Insurance extensions to your Home Insurance.

Travel Insurance Dog and Cat Insurance

Popular Searches

Home Insurance

Motor Insurance