Home Insurance Claims

In the event of an emergency in your home which:

• Puts your health, or that of your household, at risk;
• Creates a risk of damage to your buildings or contents; or
• Creates unacceptable living conditions.

Select option 4 when calling:

If you are home insurance policyholder this is only applicable if the additional premium for Home Emergency Cover has been paid.

Please refer to your policy schedule to confirm whether cover is in force, if you are unsure if you have purchased this additional cover please contact your local Agent or Mutual Direct for further assistance. 

Access to the domestic heating and plumbing helpline is included as standard for NFU Mutual Bespoke Home Insurance policyholders

This service is provided by ARAG UK.

You can use the helpline by calling:

If you are home insurance policyholder this is only applicable if you have Personal Legal Expenses as part of your cover.

Please refer to your policy schedule to confirm whether cover is in force, if you are unsure if you have purchased this additional cover please contact your local Agent or Mutual Direct for further assistance. 

If you have a legal expenses claim or you need advice, please call the DAS helpline.

DAS Legal Expenses Insurance Company Ltd provide this free service for our members.

If you need help with your caravan, insured with NFU Mutual, while travelling outside the United Kingdom, the Isle of Man or the Channel Islands. 

Call Mutuaide at the local rate: