Testimonials

Canterbury agency

Customer (June 2024)

I’m so glad to be with NFU Mutual… us who renew annually, renew because of your excellent service and complete peace of mind!

I first transferred all my insurance over to NFU Mutual years and years ago after spending a day at the County Show on a stand shared between NFU Mutual and Brachers solicitors where I was working at the time - I was so impressed with the NFU Mutual reps’ passion for insurance and encyclopaedic knowledge of their products that I signed up there and then…and switched my car and house insurance to NFU Mutual and I’ve been with you ever since. Knowing that claims are handled efficiently is hugely important and frankly I wouldn’t trust my insurance with anybody else.

Customer (March 2024)

We had to call on the new breakdown cover yesterday as the clutch went on one of our vans whilst on site. I just wanted to say how impressed I was with the efficiency of the service. The RAC man arrived within 45 minutes, deemed it un-repairable, then the recovery vehicle was there within an hour or so to recover the van back to our garage! We were kept updated the whole time too.

I’ve had quite a few experiences with breakdown before and it has never been that quick or easy. Please pass on my thanks to the relevant team.

Customer (November 2023)

My husband and I have several policies with NFU Mutual. At 70 years old, I found myself having to make two insurance claims this year - the first time I have ever had to make an insurance claim in my life. The incidents that led to this caused me a great amount of distress and worry but I would very much like it to be noted that in both cases, NFU Mutual staff showed considerable care, understanding and professionalism in dealing with them.

The staff at NFU Mutual Canterbury agency were very helpful in putting me in touch with the right personnel in an NFU Mutual regional office that assessed my claims.

The NFU Mutual Claims Handler, was particularly efficient, courteous and polite in all the dealings I had with him.

Thank you once again for all your help and professionalism in dealing with my claims.

Customer (October 2023)

NFU Mutual has been great for the past few years for my van insurance. This was the first year of having my own policy and William made the process so easy. Over several calls for a couple of weeks, William remembered who I was and helped me every step of the way.

William was the most helpful and supportive person and i actually had a laugh getting insurance for a change! 

5 Stars!

Customer (October 2023)

May I take this opportunity to thank you once again for keeping us insured and safe for both home and motor vehicles. Your professional and kind way you deal with enquiries has been excellent over the many years that I have been with the Canterbury Office. I am always telling friends to switch to NFU Mutual!

Customer (May 2023)

We were recommended to use NFU Mutual for home insurance and were extremely glad we took this advice. We have used NFU Mutual's services since 2017 and have found them extremely helpful, polite, professional and excellent value for money. All requests from us were dealt in a timely manner and with great care. Thomas Chambers has been particularly outstanding.

We would most definitely use NFU Mutual for any future business. Thank you to your team for all your kind help.

Customer (April 2023) 

I made an initial call to NFU Mutual Canterbury agency with whom we have a policy with and was put through to Abigail Crouch.

Abigail was like the physical presence of Chamomile tea, in that she was very calming, and caring, and showed great empathy and sympathy whilst we spoke of what had happened.

Hearing an assured calm professional voice after an upsetting situation is pure gold dust.

Abigail very patiently advised us of our course of action, and what we needed to provide, and was a calming influence throughout.

Abigail informed us of information regarding our policy and wrote to us with a settlement figure and has been totally professional and yet very caring throughout, and showed great expediency in the process, a credit to both NFU Mutual and the insurance industry. An excellent company and highly recommended.

Many thanks for setting up the claim and for going through the process in such a professional manner.

Commercial Customer (March 2023)

Thank you, you have been so efficient and convenient. I can’t thank you enough and my son has gone from being very blue about his broken phone to being a very happy and relieved boy. He felt very guilty about dropping it. One very happy child with a new phone. Thank you so much.

Customer (October 2022)

Thank you so much for such a swift and hassle-free claim for my damaged glasses and settling the claim so quickly within 7 days. It was a pleasure dealing with you and one of the reasons we have chosen to stay with NFU Mutual. Thank You.

Customer, (September 2022)

Thank you so much for looking after my windscreen claim and expediting such a rapid pay-out.  It’s things like this that make me stay with NFU Mutual rather than scratch around for a few pounds less insuring with other companies.  In the last 12 months we have had two insurance issues, both of which were sorted with the minimum of fuss and NFU Mutual’s support has been second to none.  Please pass my sincere thanks on to whoever you feel would like to know how pleased I am that I insure my home, contents and cars through NFU Mutual.

Customer, (September 2022)

I cannot fault Abigail for her service through the process of insuring my horse she was polite helpful and efficient I would not hesitate to recommend anyone to call her for assistance. It was truly nice to speak to such a nice young lady over the phone who had time to answer all my questions and help me with placing the correct level of cover. So nice in this day and age to be able to give such feedback. Many thanks once again.

GI Customer Canterbury (January 2022)

I wanted to write to you to express my gratitude on the experience I have had with Kodi in your department. Kodi has gone above and beyond in hisattempt to help me with insurance and even stayed later than his hours at work to make sure the job was completed in a timely manner. Kodi has also followed up on numerous occasions to make sure I’m satisfied with the way the policy is going. I believe he is a great asset to NFU Mutual.

Sara Mount, Farming customer (December 2021)

Thank you for your call yesterday Michelle, you were very helpful and patient with myself and the queries I had, would highly recommend - thank you.

Evans Appliances, Rochester (July 2021)

Excellent customer service from  Kodi at NFU Mutual Canterbury & Sittingbource agency. car insurance. Nothing was too much trouble. He answered my query promptly and efficiently. A refreshing change in today’s busy world. Thank you. 

NFU Mutual Car Insurance Customer (May 2021)

I’ve never had such clear insurance quote information provided this way before, very much appreciate it, thank you.