FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

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New Dog and Cat Insurance claim

You can report a new claim via this Dog and Cat Insurance claim notification form 24-hours a day, 7 days a week. If however you'd prefer to speak to someone you can call 01904 683531 (8am to 6pm Monday to Friday, excluding bank holidays). Please note: Unfortunately we are not able to process claims based only on the information input in the web form below. In order to successfully process and pay out a claim we will need to speak to you to confirm a few things.

  • 1Your details
  • 2Cover details
  • 3Details of animal
  • 4Circumstances of claim
  • 5Details of treatment
  • 6Declarations
1step 1 of 6
step 1 of 6

Your details

Only claims for veterinary fees can be set up through this web form.

If you woud like to make another type of claim against your Dog and Cat Insurance policy please call: 

01904 683531

Your details

Policyholder's details

If the policy is jointly held, please enter the name of only one policyholder.

Policyholder's address as shown on policy documents

In order for us to accept notification of your claim we require you to confirm and accept all of the declarations above. Failure to accept all of declarations may result in you claim not being set up.

To find out more about how we use your personal information, please read our Privacy Policy Information.