Online Account Help Centre: Registration

We're gradually making our online account available to more customers. You've received an email inviting you to register because you have a policy that can be managed online. This means you can choose to receive your policy documents in a paperless format.

You can still talk to us when you need us - it's just another way to manage your NFU Mutual insurance.

Find out more about the online account

You'll need to enter a secure code which will be sent to your mobile number or landline. This is called Multi-Factor Authentication (MFA). In the message or recording you receive, the last three digits of the phone number we hold for you will be shown or spoken.

If the number is correct, you can request another code by clicking 'Resend code'.

Please ensure:

• You keep the browser window open while you wait for your secure code to be sent to you by recorded callback or SMS.
• You enter the code promptly once received, as delay could cause the page to time out and invalidate the code.
• You have mobile phone signal if you requested an SMS.
• You are using a UK-based mobile or landline.

For security reasons you need to use the email address we have on our system. Just get in touch with us if you need us to check or update it. 

You won't be able to register if you don't have an eligible policy. Please check your policy number starts with 108.

If your policy isn't eligible right now, we'll contact you when it is.

If your policy is eligible, you might not be able to register if your email address or telephone number on our system is out of date.

Please get in touch to make sure that your details are up to date - you can either call us or complete this contact form.