Make a Motor Insurance claim

We are sorry that you need to make a Motor Insurance claim. You can complete this form to make a claim, providing that:

You are making a claim on a Private Car insurance policy
You can provide your policy number (which begins 002x)
You are not currently in an emergency situation needing roadside assistance
Your vehicle is currently safe to drive (and you are comfortable to do so)
You are the policyholder, a named driver or NFU Mutual Agency Staff
You are reporting a claim following an incident where only your car is involved OR if another car is involved and you do not have the third party's details.

If your claim is any of the below types, please report it to us over the phone:

Collision with another car where you do have the third party's details
Collision with a pedestrian or cyclist
Theft or Fire
Glass Damage only
Damage of someone else’s property

Do points 1 to 6 all apply to the claim that you would like to make?

Yes

No

It is not possible to notify us of your claim online

You should call our motor claims notification department on:

0800282652

Opening hours are 8am to 8pm Monday to Friday and 9am to 2pm on Saturday.
Outside of these times your call will be passed to our Out of Hours team who will assist with your claim notification.

Need help with your policy number?

You will find it on any documentation we have previously sent you e.g. Renewal Quote or Policy Schedule.

It takes the format of 002x1234567.

Notifier's details

Are you the policyholder?

Yes

No

Policyholder's contact details

Would you like to receive the claim reference number by email?

Yes

No

Supporting you during your claim

Do you have any additional needs that you would like to tell us about? This will allow us to provide the specific support you need during your claim and this may be something temporary or permanent.

Yes

No

Details of your claim

Where did the incident take place?

If you do not know the location of the incident please leave this section blank.

Driver details

Do you intend to make a claim for damage to your vehicle?

Yes

No

Is your vehicle currently driveable?

Yes

No

Are you still in possession of the vehicle?

Yes

No

Where is the vehicle currently?

I confirm that the information provided by me as part of this claim form is to the best of my knowledge true and complete:

Yes

I understand that in order to advance my claim NFU Mutual will share information related to my claim with other organisations and public bodies:

Yes

I understand that although my claim has been reported to NFU Mutual, policy cover has not yet been confirmed. Confirmation that the claim is covered and progressing cannot be assumed until a full written acknowledgement has been provided by NFU Mutual.

Yes

To find out more about how we use your personal information, please read our Privacy Policy.