FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

FESTIVE SEASON OPENING HOURS: Our contact centre Mutual Direct will be closed 25-26th December and 29th December & 1st January. If planning a visit to your local agency office please ring ahead to check that they are open. Our out of hours claims service will be available to support emergency claims.

 

South Cotswolds - Swindon

The Byre, Lower Hook Farm, Wootton Bassett, Swindon, SN4 8EF

Call us: 9am-8pm
01793 852 622

Visit us: 9am-5pm

South Cotswolds - Swindon

The Byre, Lower Hook Farm, Wootton Bassett, Swindon, SN4 8EF

About South Cotswolds - Swindon

Our team

Oliver Bayston

Senior Agent & Group Secretary

Oliver heads up the team at the South Cotswolds agency in addition to looking after a number of our farming, estate and rural business customers. He b…

Mark Constable

Agent & Group Secretary

Mark specialises in commercial insurance and helping make sure customers’ businesses are properly protected. Working for the agency since 2002, he is…

Anna Wilmot-Frost

Agent & Group Secretary

Anna specialises in high value home insurance and has a passion for working with clients to help ensure they are adequately protected, providing tailo…

Carrie Sealy

Agency Manager

Carrie is responsible for the day to day running of the office and assists the Agents as part of the management team. She supports all members of the…

Alex McMillan Cert CII

Operations & Compliance Manager

Alex joined the agency in 2014 and has developed from a Customer Service Adviser to an Account Manager, and in 2020 into the role of Operations & Comp…

Faye Trivett

Team Leader

Faye is responsible for assisting Carrie with the day to day running of the agency. She supports all members of the team to ensure we provide a first…

Jenny Ball

Executive Assistant & Claims

Jenny’s role is to assist Oliver, our Senior Agent with client work including renewal review meeting preparations and co-ordinating any subsequent ame…

Rachel Cripps

Executive Assistant

Rachel has worked for the agency since 2002 and her role is to support our Agent Anna with her renewal and new client preparations and adjustments. Ra…

Lorraine Pearce

Executive Assistant

Lorraine’s role is to assist the Agents with renewal review meeting preparations and to co-ordinate any subsequent amendments to cover as required.

Jake Fareham Cert CII

Senior Account Manager

Jake joined the agency in 2017 with previous insurance experience. Jake's role is to manage a number of our commercial accounts, carrying out renewal…

Leigh Payne

Sales Executive - Commercial

Leigh has over 20 years’ experience in the financial services sector and has worked within the agency network since 2016. Leigh specialises in taking…

Aaron Titchener

Sales Executive - Commercial

Aaron joined the team in 2020 after working at an NFU Mutual agency in Oxfordshire for over 10 years, bringing with him a wealth of experience. Aaron…

Alistair Forbes

Sales Executive – Commercial

Ally joined the agency in 2023 following many years in a range of sales based roles. Ally is able to use his experience to identify his clients’ requi…

Cecily Kington Cert CII

Account Executive - Commercial

Cecily joined the agency in 2020, bringing a number of years insurance experience with her. Cecily looks after new and existing commercial clients as…

Gary Read

Sales Executive - Commercial

Gary joined the agency in 2024, with over 20 years experience in the insurance sector. Gary's role is to assist corporate clients with their complex i…

Wendy Rotton

Account Executive - Farming

Wendy joined the agency in 2009, bringing with her many years of experience from insurance brokers. Wendy specialises in looking after our farming cli…

Alex Potter

Account Executive – Farming

Alex joined the agency in 2020 and has her farming and commercial licenses. Alex’s role is to provide quotations for farm, commercial, motor and home…

Emily Cox

Account Executive – Farming

Emily joined the agency in 2019 and has her farming and commercial licenses. Emily’s role is to provide quotations for farm, commercial, motor and hom…

Lizzie Whittle

Senior Account Executive - Private Clients

Lizzie joined the agency in 2020 and is a graduate from the Royal Agricultural University with previous work experience in equestrian and rural busine…

Amber Rice

Account Executive - Private Clients

Amber joined the agency in 2023, her role is to assist our motor and personal clients, specialising in clients who require higher value home insurance…

Louise Greenoff

Financial Services Manager

Lou joined the agency in 2019 bringing with her several years’ experience from another NFU Mutual agency. Lou’s role involves working closely with our…

Sherry Tolson

Training & Competence Supervisor

Sherry joined the agency in 2023 and supports staff across the whole agency with training and competence providing coaching and feedback to ensure we…

Jess Abbott

Marketing Executive

Jess joined the agency in 2022 as our Marketing Executive. Jess’ role is to co-ordinate marketing activity and events, as well as running our social m…

Debbi Pope

Sales, Service & Claims

Debbi started in the agency in 2007, previously having worked for a local insurance broker. Debbi can assist you with all motor and personal insurance…

Katharine Wright

Claims Handler

Katharine joined the agency in 2021 having previously worked in the hairdressing industry as a manageress. Looking after the staff and ensuring the sm…

Harriet Shiles

Sales, Service & Claims

Harriet joined the agency in 2019, Harriet has her motor and personal licenses as well as being able to assist our commercial clients. Harriet is also…

Hannah Bound

Sales & Service

Hannah has worked for the agency since 2011 and is able to review and provide quotations for motor and personal insurance. Hannah is also able to arra…

Staci Hunt

Sales & Service

Staci joined our agency in 2023, Staci's role is to assist our motor and personal clients on a daily basis with their insurance needs. Staci can also…

Ellen Malin-Warren

Sales & Service

Ellen joined the agency in 2023, her role is to assist clients with their motor and personal enquiries and also introduce our NFU Mutual Financial Adv…

Michelle Moore

Sales & Service

Michelle has joined the agency in 2024, her role is to support our motor and personal customers with their day to day enquiries and also provide new q…

Kirsty Constable

Administrator

Kirsty is responsible for administration within the agency, handling all of our documentation including new business, mid-term amendments and renewals…

James Craig

NFU Mutual Financial Adviser

James is our designated NFU Mutual Financial Adviser for the agency, with over 20 years’ experience in the role. James will be delighted to visit you…

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges. Financial advice is provided by NFU Mutual Select Investments Limited. Inheritance Tax advice is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Risk Management Services are provided by NFU Mutual Risk Management Services Limited and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

R O Bayston, M E Constable & A Z Wilmot-Frost is an appointed representative of The National Farmers Union Mutual Insurance Society Limited. And an introducer to NFU Mutual Select Investments Limited, a member of the NFU Mutual group of companies.

For security and training purposes calls may be recorded and monitored.